Help directory

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IT and digital learning: 
Help directory

There are both CSM and UAL teams who can help with a wide range of digital learning and IT related queries. Scroll down the page for full details.

For a specific issue, try our FAQs, and for student support visit our student-facing website.

IT and Digital learning FAQs
Student website

IT service desk

Accessible via My Support

IT system/service issues, for example:

  • Resetting your password
  • Restoring lost files
  • Network and mailbox issues
  • MS Teams technical queries
  • Computers in teaching rooms (not AV equipment)

For urgent enquiries, call 0207 514 9898 (24/7)

IT SERVICE DESK

Digital learning support

This image has an empty alt attribute; its file name is DLS.jpeg
Accessible via My Support

Technical support
Including Assessment Feedback, Collaborate Ultra, Moodle, Admin Tool, myblog, Padlet, Panopto, Workflow

Digital Learning support

Digital learning (CSM)

Screenshot of the 5 members of the CSM digital learning team

Ideas, advice and support 
for active and inclusive teaching and learning using digital tools.

Training sessions and bespoke workshops/training 
One-to-one, small group and course-wide. 

Using online learning platforms 
Setting up and using Moodle, Workflow, Panopto, MS Teams, Collaborate Ultra, MyBlog, Padlet, Miro. 

Online moderators 
For Collaborate Ultra or Teams teaching.

Book a moderator

Digital learning (UAL)

UAL- wide staff development and resources 
on digital learning platforms and examples of digital learning in practice

Learning platform related issues 
e.g. using Panopto effectively, maintaining a Workflow collection, Moodle site and structure

Visit UAL Teaching Online for more information.

Teaching online

Learning technology services

Also known as LTS
  • Technical/AV support for teaching and events, including the use of Panopto
  • Technical resource booking for staff
  • PAT testing (students and staff)
  • Technical and AV hardware queries

For help, phone 0207 514 2394 or use the links below.

Email LTS
LTS Virtual Office (Teams)

Programme admin team

Please note, specific support from administration teams will vary between Programmes.

  • Help with:
    configuring Moodle,
    checking enrolments,
    using the online feedback tool,
    adding teaching sessions (where applicable),
    adding assessment or submission areas (using Turnitin or Moodle assessment)
  • Queries may need to be redirected to DLS

Talk to your Programme administration team for more information